Privacy policy

At Wish Health & Disability Pty Ltd, we deeply value the privacy and security of personal information. Our privacy policy outlines our commitment to safeguarding your data and explains your rights regarding the information we manage.

Privacy Statement

Wish Health & Disability Pty Ltd is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us, and the way we collect, use and disclose your personal information.

In managing your personal information, we adhere to the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles. Our policies are regularly reviewed to stay aligned with legal requirements and best practices.

We have policies and procedures in place to ensure that:

  • Handling personal information transparently
  • Protecting the privacy of participant and staff data
  • Ensuring fair collection and use of personal information
  • Using and disclosing information for lawful purposes
  • Regulating access to and correction of personal information
  • Maintaining confidentiality through secure storage and security measures

The kinds of information we collect

We collect consumer personal information to provide our care and services. This may include:

  • Name, address, contact details
  • Date of birth, gender
  • Advocate or emergency contact information
  • Health information, diversity status

How we collect personal information

Participant personal information may be collected from:

  • you, the participant
  • your family members or significant others
  • your advocate
  • your doctor or other service providers or facilities.

We will collect personal information directly from you unless

  • we have your consent to collect the information from someone else
  • we are required or authorised by law to collect the information from someone else
  • it is unreasonable or impractical to do so.

You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.

Purpose of collecting personal information

Personal information is collected for the purposes of providing care and services. The information may be used to:

  • provide support services
  • enable service providers and medical practitioners to provide care and services

Disclosure of personal information

We may disclose your personal and health information, for the purpose of your care and services, to:

  • Service providers, medical practitioners
  • External health agencies, NDIS, and government organisations
  • Your nominated advocate or emergency contact
  • We limit disclosure to purposes related to care, except where consent is given or in exceptional circumstances outlined by law.

We will not disclose your personal information to an overseas recipient.

Data Security

We are committed to safeguarding your information against misuse, loss, or unauthorized access. Our security measures include secure databases and cloud-based technology accessible only to authorized staff.

Accessing Your Information

Under the Privacy Act, you have the right to access your information. To request access or amend your information, please contact us. Identification proof is required, and we aim to respond within seven days.

Employee and Volunteer Information

Employee and volunteer records are managed in line with workplace and privacy laws. Employee information is subject to privacy laws when used outside of the employment context.

Data Breaches

In case of a data breach, our Management of Data Breach Policy and Procedure will be implemented to address the issue effectively.

Privacy Complaints

We take privacy complaints seriously and handle them promptly and confidentially. Our complaint handling process ensures no impact on your existing obligations or commercial arrangements with us. You will be informed of the outcome following an investigation.

For any privacy-related queries or to access your information, please contact us.12/6-8 Old Castle Hill Rd,Castle Hill NSW 2154
[email protected]
1300 614 302